Executive - Enterprise Support

EXECUTIVE - ENTERPRISE SUPPORT JOB ROLE Facilitate Service provisioning and alterations with data entry and modifications. Perform account adjustments, free phone monitoring process and maintenance of test accounts by achieving set standards on process audits. Ensure timely resolution of CRM complaints and customer requests. Execute bulk activations and modifications such as re-registration of users, customer profiling and promoting e-billing. Engage with customer correspondence and generate timely reports as and when required. Provide sales support by understanding customer needs and service priorities. REQUIREMENTS The candidate should hold a bachelor's degree /diploma /professional qualification in General Management or in a specialized field. Minimum 1 - 2 years of experience in similar capacity in Customer experience, preferably in Telecom/Banking/Hospitality industry. Be a team player and be able to interact with staff at all levels. Ability to solve problems, as well as to listen, understand the needs/concerns of customers. Must be competent in Microsoft Office and Excel Packages. Must be well versed in English and Sinhala in both written and verbal communication. PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS