Level 1 Windows Administrator - Analyst
HCL Technologies Lanka (Private) LimitedLevel 1 Windows Administrator - Analyst Job Summary We are seeking a proactive and customer-focused Level 1 Windows Administrator to join our Infrastructure Support team. The successful candidate will be responsible for providing first-line support for Windows server environments, ensuring the stability, performance, and availability of critical infrastructure services. This role involves monitoring systems, resolving incidents, fulfilling service requests, and escalating complex issues to higher support levels while meeting agreed service levels. Key Responsibilities Infrastructure Operations Perform daily system health checks and review infrastructure alerts. Monitor server performance, including CPU, memory, disk utilization, and critical services. Respond to incidents and service requests within defined SLA timelines. Support 24x7 operational activities and shift-based support requirements. Incident & Service Request Management Troubleshoot and resolve Level 1 Windows Server-related issues. Handle user requests related to Windows servers and operating systems. Perform basic root cause analysis and document findings. Escalate unresolved or complex issues to Level 2 and Level 3 support teams. Windows Server Administration Perform day-to-day Windows Server administration activities. Manage Windows services, scheduled tasks, and system logs. Support server reboot activities and routine maintenance tasks. Assist with operating system patching and vulnerability remediation. Documentation & Reporting Update incident and service request tickets accurately and promptly. Maintain shift handover reports and operational documentation. Document recurring issues, workarounds, and known error resolutions. Participate in governance, operational review, and team meetings. Required Technical Skills Knowledge of Windows Server 2016, 2019, and 2022 administration. Basic understanding of Active Directory and Group Policy. Knowledge of DNS, DHCP, File Services, and Print Services. Familiarity with PowerShell fundamentals. Experience using monitoring and ticketing tools. Basic networking knowledge, including TCP/IP, ports, connectivity, and troubleshooting. Understanding of patch management and antivirus processes. Preferred Skills Exposure to ServiceNow or other ITSM platforms. Basic knowledge of virtualization technologies such as VMware. Exposure to cloud platforms such as Microsoft Azure or AWS. Understanding of backup technologies and operational procedures. Educational Qualifications Bachelor's Degree in Computer Science, Information Technology, or a related field. Fresh graduates and early-career professionals are encouraged to apply. Preferred Certifications Microsoft Certified: Windows Server and/or Azure Administrator ITIL Foundation Certification Key Competencies Strong analytical and troubleshooting skills. Customer-centric approach to service delivery. Excellent verbal and written communication skills. Ability to work effectively in a 24x7 shift environment. Strong teamwork, ownership, and accountability. Attention to detail and adherence to operational processes. Scope of Support The role will provide support across: Windows Server Administration Active Directory Services DNS & DHCP Management Patch Compliance and Vulnerability Management Infrastructure Monitoring and Alert Management Backup Verification Activities Service Request Fulfilment 24x7 Infrastructure Operations Support Join us and be part of a dynamic team responsible for delivering reliable and secure Windows infrastructure services while building your career in enterprise IT operations. PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS
