EUC Manager
HCL Technologies Lanka (Private) LimitedEUC Manager About the job Overall cross-functional experience of handling EUC Services as per ITIL Standards. Minimum 12-15 years ’ experience in EUC Operations, Primarily into EUC Technology Services. An effective communicator with excellent relationship building & interpersonal skills. Expertise in spearheading numerous EUC Customers/EUC technologies and ensuring delivery of Services with customer satisfaction and with meeting/Exceeding Service levels. Manage small projects under EUC technologies & ensuring the on-time delivery Understand business customer objectives and align the team and effort to achieve the same. Ability to organize, delegate, and leverage resources to accomplish objectives. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. Discuss with business customer or client to define clear scope, requirements and deliverables. Identify & build the team achieve the outcome. A keen planner, strategist & implementer with demonstrated abilities in EUC Technologies operations , running shared delivery organization ,streamlining business operations. Strong meeting management and reporting skills with Exceptional Customer service skills and client focus. Coordinate and interact with other EUC Service towers & Non EUC delivery team to achieve over all delivery objectives. Identify the service improvement opportunities along with cost optimization and improvement in resource productivity Solve team conflicts and problem, take corrective actions when problem arises. Strengthening People capabilities across all levels under EUC Technologies & build team toward latest technologies by upskilling & cross skilling. Responsible to meet contractual obligations and client expectations Responsible to meet overall customer satisfaction metrics. Resource management, Employee retention, motivation and training. SLA and Management reporting Automation & Innovation focus to Enhance operational efficiencies EUC Technologies List : WPE (Workplace Engineering) – End Point Imaging, Application Packaging, Software Deployment, Mobility (MDM) ,Virtualization & End Point Encryption & End Point Protection ( Anti-Virus ) , Active Directory UCC (Unified Communication & Collaboration) Services – Messaging, Collaboration, Network-Voice (Teams/Skype ) and IP-Tele phony ( Awaya/Cisco ) Qualification : Bachelor’s degree in IT/ Engineering/MBA or other management qualification ITIL certification is essential Experience/Certification in One of the core EUC Technology will be an added advantage PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS
