Group Manager - Order to Cash Operations

Group Manager - Order to Cash Operations Major Responsibilities Manage operation to ensure delivery of established service levels. Develop mitigation plans as necessary to offset risks to goals and commitments. Manage headcount and overtime in conjunction with COE Leader Interface with Billing Business partners to facilitate timeliness and accuracy of billing or to solve potential customer elevations. Manage contract set-up, contract maintenance, and presentment of invoicing to customers with support of internal partners. Improve operational processes and policies in support of improved billing. Specifically, support management of resources, business process and organizational planning. Manage and improve the utilization of support services (HR, IT and Analytics), to develop business strategies to improve performance and morale. Communicate complex concepts, performance, and issues to Leadership. Play a significant role in long-term planning, including an initiative geared toward operational excellence. Background, skills, experience and qualifications Fluent in English, both written & verb Degree from an accredited university or at least 5 years’ management experience in Financial Management, Customer Service or Operational environment Strong background and work experience in Finance or Customer Service Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint) Excellent communication skills, both verbal and written, including communications and presentations to various levels of the organization from Associates to Executive staff Demonstrated leadership and vision in managing staff groups and major projects or initiative Excellent interpersonal skills and a collaborative management style A demonstrated commitment to high professional ethical standards and a diverse workplace Excels at operating in a fast pace, community environment Excellent people manager and open to direction and collaborative work style Demonstrated experience in managing and understanding complex processes and performance measure Ability to challenge and debate issues of importance to the organization Ability to look at situations from several points of view Persuasive with details and facts Delegate responsibilities effectively High comfort level working in a diverse environment Primary Skillset Needs Fluent in English, both written & verbal. 5+ years previous management in an operational environment. Intermediate to Advanced Microsoft Excel skills including the ability to use formulas, formatting, pivot tables and sort/filter. Able to read and interpret complex documents, including complex, customized contracts, pricing, and presentment requirements. Proficient with Microsoft Office Outlook, Word, and PowerPoint. PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS