Customer Care Associate (Call Center)

Come join our team as a Customer Care Associate (Call Center) John Keells CG Auto Private Ltd (JKCG) is a John Keells Group company, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange. With an operating history of over 150 years, the John Keells Group is present in 7 industry sectors, namely Leisure, Property, Transportation, Consumer Food, Retail, Financial Services and IT & Plantations. John Keells CG Auto is the official distributor of BYD passenger vehicles, parts and services in Sri Lanka. BYD, a global powerhouse, secured the position as the Global number one New Energy Vehicles (NEV) sales in 2022 and 2023 is committed towards sustainable transportation solutions. What you need to do Handle inbound customer calls, emails, and chat requests related to BYD vehicles promptly and professionally. Handle customer concerns about BYD NEVs, diagnose issues, and offer appropriate solutions or escalate technical support. Follow up with customers to ensure issues are fully resolved and recorded in the CRM system. Conduct satisfaction surveys with BYD customers and inform them of current promotions or upcoming service reminders. Ensure customer records are up to date in the system. What you need Minimum GCE A-Levels or equivalent (preferred: Diploma in Communication, Business Administration, or related field). Ordinary Level passes in English and Mathematics required. At least 1 year of experience in a high-volume call center or customer service environment, preferably in the automotive sector. Experience using CRM or ticketing systems (e.g., Zendesk, Freshdesk, Intercom) is an advantage. Excellent verbal and written communication skills in English; additional fluency in Sinhala or Tamil is a plus. Ability to work under pressure, manage time effectively, and multitask in a dynamic call center environment. Please click the 'Apply' button to submit your CV via XPRESSJOBS.