Customer Service Assistant - Regional Service Center | Anuradhapura

Customer Service Assistant - Regional Service Center Anuradhapura Provide frontline customer service at the Regional Service Center Anuradhapura, handling inquiries and service requests, maintaining records, coordinating with technicians, and supporting payment processing and reporting. What you will do Coordinate with technicians and departments to ensure timely resolution of customer service requests and complaints Maintain accurate records of customer inquiries, complaints, service transactions, quotations, invoices, and collections Follow up on pending service cases and outstanding payments to ensure timely closure and collection Ensure accurate handling, recording, and reconciliation of cash transactions in accordance with company procedures Identify recurring customer issues and provide feedback to relevant teams to improve service quality and customer satisfaction Maintain a clean and organized workspace following 5S standards What you bring GCE A/L GCE O/L Diploma in Business Management or Human Resources Management or equivalent PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS