Guest Delight Manager

Guest Delight Manager About the job Domino’s Pizza Sri Lanka is looking for dynamic and passionate Restaurant Managers to lead our teams and deliver excellence every day. As a Restaurant Manager, you’ll play a key role in driving performance, building motivated teams, and ensuring every customer leaves with a smile. Job PurposeThe Restaurant General Manager is responsible for the overall management and performance of the assigned Domino’s Pizza outlet. The role focuses on driving sales growth, ensuring operational excellence, maintaining food quality and service standards, managing people, and delivering an exceptional customer experience while achieving business targets and profitability. Key Responsibilities Restaurant Operations Management Oversee the day-to-day operations of the restaurant to ensure smooth and efficient functioning. Ensure compliance with Domino’s operational standards, SOPs, policies, and procedures. Maintain high standards of food preparation, product quality, hygiene, and restaurant cleanliness. Ensure timely order preparation and delivery while maintaining service quality. Monitor restaurant opening and closing procedures and ensure operational readiness. Sales and Business Performance Drive restaurant sales and achieve assigned sales and revenue targets. Monitor key performance indicators (KPIs) and implement action plans to improve performance. Identify opportunities to increase sales, improve average transaction value, and drive customer traffic. Manage food costs, labour costs, wastage, and other controllable expenses. Ensure effective inventory management and minimise stock losses. People Management and Development Lead, motivate, and develop the restaurant team to achieve business objectives. Manage recruitment, onboarding, training, and retention of restaurant employees. Prepare effective staff rosters to ensure optimum manpower availability. Conduct performance evaluations, coaching, and feedback sessions. Build a positive working environment and maintain high employee engagement. Develop future leaders through effective succession planning and talent development. Customer Experience Ensure excellent customer service across dine-in, takeaway, and delivery channels. Handle customer complaints and resolve service-related issues promptly. Monitor customer feedback and implement improvements to enhance customer satisfaction. Ensure consistent delivery of the Domino’s customer experience. Food Safety and Compliance Ensure strict adherence to food safety, hygiene, health, and safety standards. Conduct regular restaurant inspections and ensure audit readiness. Ensure compliance with company policies, statutory requirements, and operational guidelines. Maintain accurate operational records and documentation. Team Leadership and Stakeholder Management Coordinate with Area Managers, Operations, HR, Training, Supply Chain, and other support functions. Ensure effective communication and execution of company initiatives at restaurant level. Demonstrate strong leadership, accountability, and ownership of restaurant performance. Qualifications and Experience Bachelor's Degree or Diploma in Business Management, Hospitality Management, or a related field will be an added advantage. Minimum 3–5 years of experience in restaurant, QSR, hospitality, or retail operations. Previous experience in a managerial or supervisory role with responsibility for team management and business performance. Experience in managing sales targets, operational costs, and customer service standards. Key Competencies Strong leadership and people management skills. Excellent communication and interpersonal skills. Strong business acumen and commercial awareness. Customer-focused mindset. Problem-solving and decision-making abilities. Effective planning, organising, and execution skills. Ability to work under pressure in a fast-paced environment. Strong analytical skills and results orientation. PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS