Assistant Manager - Call Center

ASSISTANT MANAGER – CALL CENTER We’re looking for an experienced and motivated Assistant Manager – Call Center to join our team and take the next step in their career. What You’ll Be Responsible For Oversee and manage day-to-day call center operations Lead and support Team Leaders and call center agents Monitor team performance and ensure KPIs are achieved Drive productivity, quality, and customer satisfaction Identify operational gaps and implement improvements Handle escalations and ensure timely resolution Prepare and analyze performance reports Coach and develop the team to achieve business targets What We’re Looking For Previous experience in a Call Center / BPO environment Experience in a Team Lead / Assistant Manager / similar leadership role Strong understanding of call center KPIs and performance management Excellent communication and interpersonal skills Strong leadership, analytical, and problem-solving skills Ability to manage teams in a fast-paced environment PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS