Call Centre Agent

Call Centre Agent Key Responsibilities: Handle inbound and outbound customer calls professionally. Respond to customer inquiries and resolve issues efficiently. Provide accurate information about products and services. Maintain customer records and update relevant systems. Follow up on customer requests and complaints. Meet individual and team performance targets. Requirements: Excellent communication skills in Sinhala and/or English (Tamil will be an added advantage). Minimum G.C.E. O/L qualification. Previous call Centre or customer service experience will be an advantage. Good computer literacy and typing skills. Strong interpersonal and problem-solving abilities. Ability to work in a fast-paced environment. PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS