Network Security Consultant (L3) | Colombo 02

Network Security Consultant (L3) | Colombo 02 Responsibilities & Qualifications Responsibilities Handling tickets / Incidents via Service Now platform Lead technical incident calls as a SME Troubleshooting and providing break fix support to technical issues Perform root cause analysis of raised issues Defining process improvements and ensuring that the processes are adhered to Take shared ownership of resolving issues in a SLA driven environment Mentoring / training team members as a SME Testing and auditing as required from time to time Improves and maintains customer and employee satisfaction Work as part of a Follow the Sun support global support model Technology Knowledge Firepower/FMC/ASA- Cisco (IPSEC/SSL VPN, GRE, ACL, MPLS, WAN) Cisco ISE Cisco Meraki Load Balancer - F5 LTM/APM and WAF SD-WAN experience a plus Qualifications Min 8+ years of Network Engineer experience supporting global network infrastructures Experience in working as part of a global support (follow the sun) model Cisco CCNP/CCIE and other industry standard networking certifications Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services. Expert level knowledge of troubleshooting, implementing, optimizing and testing of security technologies including VPN IPSEC/SSL, GRE and Load balancing Expert level of Knowledge for FTD/ASA packet capture and packet tracer analyses. Expert level for Wireshark and debugging reading skills. Extensive hands-on experience with: Cisco Firepower, ASA product families Cisco ISE VPN IPSEC/SSL, GRE technologies and firewall policies F5 Load balancers LTM/APM and WAF Cisco SD-WAN experience a plus Soft Skills Excellent verbal and written communication skills (English) Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other parties Excellent customer handling skills Ability to handle high pressure situations Can drive HCL’s value and its methodology Certifications CCIE CCIE Security F5-CSE 300-415 ENSDWI certification ITIL v4 Additional Information Work Mode: Onsite Location: HCLTech Office – Cinnamon Life, Colombo 00200 Employment Type: Full-time Shift: 24x7 Must work as per client-specific calendar Note: Responsibilities may evolve based on business requirements PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS