Process Associate - Customer Care

Process Associate - Customer Care Responsibilities: Respond to customer queries and issues through email or chat, ensuring prompt and effective resolution. Accurately enter, update, and manage data in various systems and databases. Troubleshooting problems, providing solutions, and escalating issues to higher levels of support when necessary Monitor and ensure the quality and high accuracy of processed data and customer interactions. Identify inefficiencies and suggest improvements to enhance operational workflows Requirements: A/L completed (results sheet must) or O/L + 1 year higher education qualification or O/L + work experience (less than 1.5 years) Non-IT background candidates are encouraged to apply. Shift: 5 days per week. 9 hours per day (US shift) Mode: Onsite PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS