Recovery Calling Agent (Outsource) | Kandy

Recovery Calling Agent (Outsource) | Kandy Dialog Finance PLC is seeking energetic, customer-focused, and results-driven individuals to join our Recoveries team as Recovery Calling Agents. The selected candidates will be responsible for contacting customers, following up on outstanding payments, negotiating repayment arrangements, and maintaining positive customer relationships while supporting the company's recovery objectives. Key Responsibilities Contact customers regarding overdue payments through outbound calls. Follow up on customer commitments and payment arrangements. Negotiate repayment solutions while maintaining professionalism. Update and maintain customer records accurately within internal systems. Handle customer inquiries and resolve issues effectively. Work towards assigned recovery targets and performance goals. Ensure compliance with company policies and customer service standards. Requirements Freshers are encouraged to apply. Minimum educational qualification: G.C.E. Advanced Level (A/L) completed. Previous experience in collections, recoveries, customer service, or call center operations will be an added advantage. Good communication and negotiation skills. Ability to communicate confidently and professionally with customers. Basic computer literacy and the ability to work with systems. Ability to work in a target-driven environment and follow up with customers effectively. Strong listening, interpersonal, and problem-solving skills. Responsible, punctual, and able to work collaboratively as part of a team. PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS