Technical Support Representative

Technical Support Representative - Night Shift (Onsite) Key Responsibilities Handle incoming customer calls, emails and support tickets Understand and troubleshoot basic technical issues Provide clear and professional guidance to customers Create, update and manage support tickets Escalate complex issues to senior support team members Ensure timely follow-up and resolution for customer requests Maintain accurate documentation of support cases Candidate Profile Completed or following a degree/diploma in IT, Computer Science or a related field Good understanding of computer hardware, software and networking basics Excellent communication and customer service skills Problem-solving mindset with a willingness to learn Ability to work in a team and handle multiple tasks Flexible and adaptable to shift work (if required) Night Shift (Onsite) PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS