Colombo +1Private
Expires: 13/10/2026Assistant Manager / Senior Executive - Client Relations...
Hemas PharmaceuticalsHemas Pharmaceuticals is seeking an Assistant Manager/Senior Executive- Client Relationship who will serve as the single point of contact and orchestrator for end-to-end principal relationships within our multi-principal distribution model. Operating at the intersection of commercial excellence, logistics coordination, and stakeholder experience, this role ensures that every principal engagement is delivered with precision, warmth, and accountability. It requires a rare blend of operational discipline and relationship finesse, similar to high- performing professionals in private banking, corporate hospitality, and key account management. You will be fully accountable for the end-to-end principal experience, from daily operations. JOIN THE MARKET LEADER Assistant Manager / Senior Executive - Client Relationship Your Role: What You Will Own You will be fully accountable for the end-to-end principal experience , from daily operations to executive visits: Act as the central coordination hub between principals and Hemas Agency teams, ensuring seamless alignment across warehouse, medical affairs, regulatory, finance, and sales, while owning delivery tracking, SLA monitoring, and end-to-end issue resolution. Represent Hemas as a Brand Ambassador and Cross-Functional Liaison, ensuring professional, consistent principal interactions and eliminating information silos through effective internal and external communication. Maintain hands-on expertise in CRM/ERP systems, ensuring accurate, up-to-date records of all principal interactions, visits, complaints, and commercial activities to support full transparency and operational visibility. Support the Cluster Director by escalating supply disruptions and financial penalty risks with mitigation plans, while coordinating with Finance to ensure smooth invoicing, credit notes, and settlements. Continuously develop capability through product knowledge updates, mandatory certifications, system proficiency (CRM/ERP), PRM coaching, and active participation in knowledge sharing and industry learning. What We Are Looking For 4–6 years of experience in client-facing relationship management or key account roles with proven accountability, preferably within Pharmaceuticals, Banking, or Hospitality industries. Bachelor’s degree in Business Management, Business Administration, Marketing, or related field (MBA preferred). Hands-on experience with CRM/ERP systems (mandatory). Proficiency in Microsoft Office Suite with advanced Excel skills. Excellent written and verbal communication skills in English with a high degree of professionalism and clarity. Strong ability to manage complex multi-stakeholder environments with a zero-defect execution mindset. Highly proactive, adaptable, and capable of managing multiple priorities under pressure while delivering decision-ready insights to leadership. PLEASE CLICK THE APPLY BUTTON TO SEND YOUR CV VIA XPRESSJOBS
